Category Archives for "Blog"

Jul 12

Four Phishing Prevention Strategies Any Business Can Employ

Have you ever ignored emails from potential leads because you were nervous that they could be fake or malicious? In today’s world, we are taught to be skeptical of what crosses our inbox. Cyberthreats come masked in the form of trusted brands and lure users into sharing otherwise secure data. And while being crucial for business operations, email provides attackers with an opportunity to infiltrate your system. So, what can a business do to conduct business efficiently and safely? Here are four phishing prevention tactics you can utilize to stop hackers in their tracks.

1. Install Security Software on Your Computer

Hackers attack every 39 seconds – University of Maryland

As long as your computers have an internet connection, they’re set up for an attack. In UMD’s study, they found computers were targeted for attack more than 2,000 times a day. In the IT world, Secure Email Gateway (SEG) is one common path to phishing prevention. SEG is a device or software that scans employee computers for malicious content. An SEG blocks the delivery of the bad emails while allowing the delivery of good ones. And an SEG stops an email before it ever reaches its intended recipient.

2. Computer Updates

74% of attacks targeting U.S. businesses are successful – Expert Insights

Phishing sites are found 75 times more often on the Internet than malware sites. And more than one in five data breaches involved phishing. Hackers are not only increasing their activities; they’ve got a good likelihood of success. But if you’ve kept your data backed up, you’ll increase your recovery time and decrease downtime in case of a data breach. By maintaining backups in several locations and testing often, you’ll mitigate your recovery time — and save the reputation of your brand — in case of a data breach.

3. Train Your Employees to Defend Your Business

Half of data breaches are caused by machine and human error – IBM

When employees complete security-awareness training, they’re more likely to report a suspicious email. Requiring mandatory security awareness training for your staff will go a long way toward identifying malware the second it hits their inbox. Instead of acting as cybercriminals’ main targets, your employees can become your biggest defenders of business data after completing phishing security training.

4. Hire an IT Partner

60% of companies fold within six months of a cyberattack – Inc.

By far, small to midsize organizations take the brunt from a larger share of cyberattacks. But you don’t have to fight this David and Goliath battle alone. Your MSP can prevent the effects of cyberattacks on your business by enabling your computers with SEG, installing PDP, and training your team. Services provided by an MSP means you’ve got a partner in protecting your important data from phishing attacks. Outsourcing your IT security needs with an IT partner means you can let your MSP determine the best strategy for phishing prevention and protection, now and onward.

These threats are only the tip of the iceberg. Your MSP is your best guard against the threats posed by cybercriminals. Quit worrying about what emails your employees are being bombarded with and let Twin Networks be your 24/7 guard. Contact us for your security assessment today.

Jun 21

3 Ways Your Business Could Benefit from an IT Consulting Service

To be sure that your business is productive, efficient and capable of growth, it’s important to prioritize the health and functionality of your IT infrastructure. This will allow you to keep your critical data safe and your business operations up and running. Even in the event of disaster, IT consulting increases the productivity and value of your business. That being said, it’s not always easy to prioritize your technology obligations in addition to managing the other day-to-day demands of regular business operations.

That’s why you need to invest in IT consulting services with Twin Networks, which has a strong and reliable IT support team that can empower your business with the ability to thrive and sustain future growth. This blog highlights the three ways to benefit from professional IT support services.

1. Recognize Shortcomings

While your organization may be the best in your line of business, your in-house IT staff may be shortchanging your efforts. The IT staff may not have the professional expertise needed to advise you on how to implement the best IT solutions for your business. An IT consultant on the other hand will have the industry-specific knowledge plus years of experience to make sure your company is optimizing its usage of IT technologies. The goal is to continually streamline the procurement and integration of IT solutions to ensure any issues with your technology can be alleviated quickly and efficiently.

Recognizing bottlenecks is the first step to determine if you need expert IT consulting. An expert helps your business spot potential IT-related issues before they get the chance to greatly affect your workflow. This proves invaluable if your current IT department is only capable of patching up IT problems, instead of preventing or mitigating them. Recognizing bottlenecks is the first step to determine if you need expert IT consulting.

2. Avoid Wasted Money

While buying new software, hardware and equipment can save you money, purchasing unnecessary upgrades or updates can easily waste it. For example, some companies may choose to buy multiple moderately priced servers to run web services instead of incorporating one or two powerful machines with virtualization technologies. Other companies may make the mistake of purchasing expensive equipment for a project that requires intensive computing resources for a limited amount of time rather than using scalable, cloud-based services and paying only for the resources they actually use.

When you partner with Twin Networks, we’ll set you up with an affordable technology solution that covers all your current support needs. This way, you can seamlessly scale up or down depending on the evolving needs of your business. This is often the best service model for businesses looking to accommodate periodic, seasonal or other unexpected fluctuations in their workload without paying for underutilized capability year-round.

3. Protect Your Business

If left unaddressed, technology issues can become more than a severe bottleneck in your business’s day-to-day operations. They can also lead to serious problems, such as cyberattacks and lost revenue. If you rely on backup drives to save your files, you may be exposing sensitive information to potential hackers and leaving your business open to serious losses in the event of a data breach. Do you have a plan in place to detect and halt an attempted breach before it occurs? How about a backend disaster recovery plan in the event your sensitive data does get leaked?

If not, it’s time to patch up the security vulnerabilities of your company and hire an IT consultant. Not only will they be able to identify any areas that put your business at risk, but also provide the best mixture of IT support solutions for your unique needs. A managed service partner can help prevent extended downtime that could result in your company losing thousands of dollars in potential revenue.

It’s Time to Make a Change

If your business is suffering from any of the problems described above or any other IT concerns, it’s time to partner with a professional in IT consulting that can provide your business with tools, resources and expertise your business needs to succeed. Don’t wait until the problems are overwhelming to bring in the support you need.

May 11

A Guide to Mitigating Cyberthreats

Moving forward, we can expect to see a wide variety of sophisticated and complex cyberattacks, including social engineering, ransomware, DDoS attacks, third-party exposures and exploitation of cloud computing vulnerabilities. As suspected, many of these attacks and their devastating impacts can be linked back to when there were unsecured gaps that developed when companies and their employees were thrust from their secure on-premise IT infrastructures to remote networking capabilities. 

The key here is that, at a time when organizations are at their most vulnerable and trying to take their first steps back to their office environment, malicious actors are continuing to ramp up their efforts. To combat an ever-evolving range of cybersecurity threats and compliance requirements, it’s time to invest in a plan of attack that combines new technology and integrations with tried-and-true best practices. In this article, the experts at Twin Networks will cover several best security practices to protect your network today and into the future.   

Step 1: Determine Where Your Vulnerabilities Lie 

Do you ever wish you had a way of identifying potential threats and how they could impact your organization before they occur? With a comprehensive security risk assessment, not only can you identify and mitigate potential threats, but you can pinpoint the source of the threat, understand that the threat will likely materialize, and recognize ways you can remediate vulnerabilities in your organization. Common tasks performed in a risk assessment include the following:
 

  • Review the adequacy of your organization’s existing security policies and procedures 
  • Analyze threat and vulnerabilities, including likelihood and impact 
  • Review agreements involving products or services from vendors 
  • Review logical access and other methods of authentication  
  • Check the configuration, usage and maintenance of firewalls, servers, and remote access systems 
  • Create a report that documents the assets at risk, their corresponding threats, likelihood of occurrence and potential impact for future decision-making 
  • Develop an assessment policy that defines what your organization must do to address and mitigate the identified risks

 

Step 2: Adopt Proactive Cybersecurity Solutions 

Once you’ve identified the current and emerging threats posed to your organization, it’s time to invest in a cybersecurity strategy that covers all of your bases, including cloud security, network security, VPNs, firewalls, data backup and mobile device protection. This typically involves gaining an in-depth understanding of the assets your organization is expected to protect. Then, you need to determine the appropriate level of risk exposure for your organization and get to know the threat landscape. Lastly, you will need to create a multi-layered strategy that addresses the vulnerabilities of your current security measures.  

Step 3: Turn to Your Employees 

When it comes to mitigating cybersecurity threats, your enterprise and all of its stakeholders need to be savvy. The basis for preventing a cyberattack of any kind starts with knowledge of cybersecurity best practices and the role you play in defending the organization from risks. When employers prioritize cybersecurity awareness training to address constantly evolving threats, it helps mitigate one of the most prevalent risk factors: human error. Some of the largest data breaches have occurred as a result of one employee falling prey to a phishing scheme that popped up in their inbox. Whether your method of prioritizing cybersecurity awareness involves creating a bulletin of cybersecurity news or routine sessions on secure browsing practices, it’s important to keep new and emerging cyberthreats in your line of vision at all times 

Step 4: Partner with a Dedicated Technology Partner 

Last but certainly not least, you’ll want to work with a dedicated technology partner that can help ensure you accomplish all of your IT and cybersecurity business goals with ease. No matter whether you’re looking to ramp up your cloud security or double down on ransomware prevention and response, Twin Networks is here to provide you with a strategy customized specifically for the technology needs and compliance requirements of your business. No stress, no hassle, and no strings attached. Contact our team of security experts today.

Apr 28

3 Ways Cloud Services & VoIP Technology Can Enhance Business Collaboration

Over a full year after a monumental shift to work-from-home, a number of companies are heading toward a hybrid workplace where employees have the flexibility to rotate in and out of the office and access what they need through cloud services. One potential roadblock to a successful hybrid workplace model is the upfront investment in tools and systems that can support a blended workforce. In this blog, we’ll discuss a few of these investments in greater detail and why it’s so important to implement them as soon as possible.

For more ways technology can change your workplace for the better, reach out to the experts at Twin Networks.

1. Enable a Digital Workplace with Tools to Conduct Business Anywhere

If you want to harness the power of mobile collaboration, it’s important to make sure that your team has the right tools to sustain a successful mobile experience. Are your workers able to do the same work from their laptop or cellphone as they can from their desktop computers? If not, invest in technology that can make key applications accessible.

To boost collaboration, you’ll want to set your team up with a digital toolset that can bring your entire staff together through email, video calling, group chat and synchronized calendars.

2. Take Your Collaboration Tools to the Next Level with the Cloud

In past years, enabling your business with advanced collaboration technology required complex, time-consuming and expensive infrastructure. But now, with the rise of cloud technologies and cloud-hosted applications, advanced collaboration is well within reach. Whether you’re looking to collaborate in real-time through virtual meetings or asynchronously through shared workplaces and files, innovative cloud services are sure to take your collaboration tools to the next level.

Cloud-based business applications are easy to deploy, maintain and access. Even better, your critical data and files are automatically synced and accessible from any of your internet-ready devices. No more confusion over which file version is the most recent or frustration over who can’t access a file off site. Some common cloud-delivered collaboration services worth looking into include Dropbox, OneDrive and M-Files.

3. Integrate VoIP with Your Existing Tools and Applications

Voice over Internet Protocol (VoIP) is a technology that converts voice into a digital signal, allowing you to make phone calls over a broadband internet connection as opposed to a traditional landline. And VoIP technology can integrate different multimedia so you can turn an instant messaging thread into an impromptu virtual meeting. Better yet, there’s no need to purchase extra hardware or software from yet another vendor. With VoIP, you have more options than ever for real-time collaboration, all with your existing equipment.

Are You Ready to Grow Your Business?

If you’re ready to deploy a forward-thinking technology plan that integrates tools essential to real-time collaboration, such as cloud services and VOIP, it’s time to partner with the technology experts at Twin Networks. You’ll receive ongoing support, up-to-date insights and all the tools you need to set your business up for success.

work from home security
Mar 11

Work From Home Security: 5 Types of Cyberattacks That Target Remote Workers and How to Defend Against Them

Remote work is a way of life for many businesses across the globe. The opportunity to see productivity and workforce satisfaction increase encouraged many employers to keep either partial or fully remote workforces. However, the drastic shift towards remote work left many companies with IT infrastructures that weren’t built to handle work from home security and business data privacy. According to the FBI, cybercrimes have increased by 300 percent since the beginning of the pandemic! This article will explore the most common cybercrimes businesses encounter due to remote workforces and how to properly implement data security protocols to ward of cyberattacks.

#1 Social Engineering:

A study by the Ponemon Institute concluded that cybersecurity prevention measures can save businesses up to $1.4 million per attack! But what exactly is social engineering and how does it affect your remote workforce?

Social engineering is tricky because it can be performed both in person and via digital strategies. This form of cyberthreat is the extraction of critical information or breach of security through psychological manipulation. This threat could appear as harmless as a conversation at a coffee shop or a hacker posing as a potential client.

The Defense:

Just like a conversation with an employee can compromise your data security, it can also protect it. By hosting workforce training, you can reduce the likelihood of human error and help your employees spot warning signs of potential social engineering attempts. As an extra layer of protection, you should also establish the use of a Virtual Private Network (VPN) to act as a gateway extending your private network across a public one. This keeps malicious activity that could threaten private information security isolated at the source.

#2 Cloud-Based Vulnerabilities:

In Q2 2020 alone, McAfee reported seeing a steep 7.5 million external attacks on cloud accounts, a growth of over 250 percent from 2019. These attacks especially targeted cloud servers that weren’t password protected. While motivations once the cloud security was breached vary between ransomware, brute-force entry, DDoS attacks and more, the results are all ones to avoid! With businesses utilizing cloud-based systems more with remote workforces, this is an area of work from home security that oftentimes needs attention.

The Defense:

As the vulnerability above illustrated, simply adding a unique, random character password that changes regularly can be enough to halt many attacks on data security. Finding cloud-based systems that provide extra layers of data security can also protect your data privacy. An additional measure you can take with remote employees is requesting cloud collaboration tools only be accessed on secure, company-based devices and that all files are securely stored in the cloud system. You should also work with an IT expert to ensure regular updates are being maintained on all software and technology, as unpatched technology leaves a door open for hackers to enter otherwise secure systems. By taking these steps, your cloud system’s security will be far more reliable.

#3 Ransomware and Malware:

For 2021, Cybersecurity Ventures predicts that businesses will be attacked with ransomware every 11 seconds. Even worse, a study by the Ponemon Institute calculated out that the average cost for a business to clean up the aftermath of a cybersecurity breach to be approximate $690,000 per small business, and over $1 million for middle-market companies! With your private information security and ROI on the line, it’s critical to bolster work from home security to prevent these costly attacks to your profit, brand reputation and data privacy.

The Defense:

There are a few strategies you can implement in unison to provide your business with 360-degree protection from ransomware and malware threats. The first strategy is the provision of company-owned devices rather than allowing employees to use personal devices. This allows you to control the security measures in place and monitor access points from potential hackers. Another strategy is the use of Data Loss Prevention (DLP) plans. When an IT expert is consulted, a DLP is a robust defensive plan that can tighten preventative security measures, backup valuable data, isolate potential attacks from the main network and react swiftly to active threats and data breaches. These plans should be disseminated to all employees so that everyone is on the same page regarding appropriate digital behavior, potential risks and how to react if they see something suspicious occurs or arises.

#4 Password Attacks

This is a simple vulnerability that many businesses can potentially overlook. If you reflect on your own password usage, odds are you use a specific set of passwords that you’ll remember across many of your digital accounts. This could be your social media passwords, subscriptions, billing accounts and workplace device passwords. However, this is a worst-case scenario for businesses if an employee’s personal account information becomes compromised. This can create an entryway into your business’s secure network, servers and data that can wreak havoc before anyone realizes it’s happening.

The Defense:

Luckily, as easy as it is to overlook, it’s a quick fix. Establish security protocols surrounding passwords, like random character strings, the use of varied symbols, letters and numbers, a set timeframe that all passwords are required to be updated and the prevention of using old passwords for account access. If you want to take your security to the next level, you can also require things like multi-factor authentication and session locking mechanisms. These will aid in detecting suspicious traffic and activity within your network and deter hackers from infiltrating your system.

Coupled with a vigilant team, data loss prevention (DLP) strategies are measures that can be set in place to preserve your data in the event of a natural or manmade disaster striking. These plans work to prioritize data, learn risks, closely monitor data movement and ensure that backups are regularly implemented to swiftly restore order back to your business.

#5 Business Email Compromise:

Business Email Compromise (BEC) comes cloaked in various forms. BEC could be executed through phishing attempts, spoof domains, malware or many other hacker strategies, all with the intent to obtain entry into secure networks, money or private data. And with remote employees, they can be targeted in calculated ways that many aren’t expecting. In fact, IBM noted across their studies that human error is the leading cause of 95 percent of cybersecurity breaches and the average time businesses took to identify data breaches was 207 days! Once the hacker enters a secure network, they can do anything from establishing wire fraud, SQL injection, DDoS attacks, session hijacking and more! This information should be startling, considering Cisco predicts that DDoS attacks alone are estimated to reach 15.4 million by 2023!

The Defense:

External network security with remote access to secure, cloud-based tools and VPNs should be staples in a business’s work from home security strategy. Also, employees should be instructed on vigilance and precautionary measures when using public networks, such as coffee shops or co-workspaces. The ability to isolate a hacker’s breach to a single device allows your business to respond quicker to the threat! Another action step you can take to improve data security, especially if your employees are required to travel, is mobile device protection. This, again, can be done either by the provision of the device or by crafting a mobile device management solution that can take control of any lost or stolen devices.

Preventative Measure for Work From Home Security Success

While this information seems straightforward, it can be challenging to implement and maintain for businesses. Bringing on a team of technology experts whose sole focus is to provide exceptional managed IT services, 24/7/365 support and innovative thought leadership can remove the stress and worry from your digital security implementation. Many of our clients enjoy the luxury of being able to focus on the success and growth of their businesses, knowing that we are standing behind them as their partner against cyberthreats. If you’re interested in learning how your current cybersecurity measures stack up, potential vulnerabilities and ways you can effectively implement advanced technology solutions that won’t break your budget, give us a call or contact us for a free assessment today!

Feb 26

The Best Remote Collaboration Tools for Connecting Your Telework Team

Old habits die hard, and with nearly 73 percent of teams anticipating remote workers by 2028, odds are your team collaboration strategies will need to evolve to support that. Remote collaboration tools will help your employees facilitate teamwork and collaboration, regardless of physical location, ultimately increasing productivity, ROI and workplace satisfaction. We’ll share our top recommendations on how to build out a complete digital workspace designed with success and growth in mind.

Tools You Need to Collaborate Remotely with Ease

Just like you wouldn’t have an office without desks, computers or phones, you want to ensure your team’s digital workspace is fully equipped to handle remote work collaboration. There’s no one-size-fits-all solution, so be sure to explore your options, discover what features fit your team’s needs, and build your custom solution for team collaboration. Here’s a glance at what you need to drive your business forward with minimal roadblocks:

– Customizable Tools
– Video Conferencing
– Instant Messaging
– Project Management Software
– Word Processing
– File Sharing

1) Customizable, Multi-Purpose Tools

The key to any successful group collaboration involves easy communication, streamlined processes and greater accessibility. When brought together, these elements create the perfect storm of form and function to catalyze growth. Examples of customizable digital tools include:

– Microsoft Teams
– Google Workspaces
– Miro

With these platforms, you can tweak the employee and manager interfaces to provide varying tools that make sense for your company’s particular needs. This also allows for flexibility in terms of the number of users, the size of the plan and the breadth of available features.

2) Video Conferencing Software

While there are many brands geared towards video conferencing, having a designated interface that allows for scalable user plans, call recording, and screen sharing are options that will help your team dramatically improve work from home collaboration. A lot of software can be integrated within multi-purpose tools, including:

– Zoom
– WebEx
– Microsoft Teams
– Google Hangouts

3) Instant Messaging Applications

Nothing will slow down productivity more than having to scroll through endless threads of communication to find the one piece of information you need. That’s why setting aside a designated space for your team to exchange less pertinent information and questions can clean up group collaboration threads. These apps also provide a look and feel similar to social media, which allows employees to express themselves creatively and improve connectivity all while minimizing crosstalk on important documents and threads. Examples include:

– Slack
– Microsoft Teams
– Facebook Workplace

4) Project Management Software

If you don’t utilize a centralized hub for remote collaboration, many projects can find themselves delayed or even worse — falling through the cracks. Even the most organized of employees could face productivity challenges if not given the right level of visibility on tasks and deliverables. Remote collaboration tools for project management include:

– Wrike
– JIRA
– Asana
– Trello
– Monday

These tools range from highly lightweight to robust options, so assess the number of users you’ll be adding into the platform and the metrics that can be tracked to stay on target. Additionally, note the options available for application integration to help streamline your internal software one step further.

5) Word Processing

Cloud-based word processors allow for all activity to easily remain on hand from any location. Not only do they allow for greater accessibility for your company, but they also provide an extra layer of real-time protection through the cloud’s storage and autosaving options. Some options for cloud-based word processors include:

– Google Docs
– Quip
– SharePoint
– OneDrive

6) File Sharing for Teamwork and Collaboration

Cloud storage can also come in handy with file sharing. Have you ever waited for your file to upload into an email for what feels like ages, only to be let down by an error message stating, “file exceeds maximum capacity”? Cloud-based file sharing eliminates the pesky file size limitations, while also enhancing data and collateral accessibility. If you’re interested in capitalizing on the cloud as a remote collaboration tool, check out:

– Dropbox
– Google Drive
– WeTransfer
– SharePoint

Explore Your Potential with Expert Support

Now that the physical limitations of your workplace are no longer in play, it’s time to expand your digital footprint along with it. However, you don’t have to fear this technological shift. We are here to provide expert IT support when you need it, how you need it. Let us remove the burden of the ever-changing technology updates, troubleshooting and support so you can focus on what matters most – scaling your business! If you want to learn more about the benefits of remote work collaboration tools, download the Ultimate Guide to Empowering Your Remote Workforce today.

Jan 25

4 Ways to Increase Employee Engagement for Remote Work

Every type of organization faced challenges in 2020. Although there have been some difficult issues for most businesses in the last year, the best organizations learned many valuable lessons from the experience. Many successful companies have focused on employee engagement, which is one of the most critical factors in overall organizational success.

Why workforce engagement? A motivated remote workforce means increased productivity, better work quality and enhanced collaboration. When workers are motivated, they are happier. When they are happier, they produce their best work. Employee engagement is also directly linked to your company culture and your employee retention rate. This article will discuss how you can increase employee engagement even when your team is working from home. For more insight into remote work engagement, download the Ultimate Guide.

Start with the Basics

Organizational success begins with people, processes and technology. To address work-from-home motivation, first, you need to focus on the fundamentals.

People: What challenges do your workers face while working remotely? Most feel isolated. They think that they don’t get recognition for their hard work. It can also be a struggle for them to stay in touch with their co-workers. Make sure that your remote workforce feels valued. Be sure to keep regular contact with them. Reward them when they do a great job and provide them with the resources they need to succeed. When you focus on your people, you will build a great company culture and keep your team happy and motivated.

Processes: Working from home offers more flexibility to employees, which is the single best perk to this work arrangement. With that said, there still needs to be a framework in place for how your business operates. Establishing remote work company policies ensures everyone is on the same page. Start with a working document in the cloud and update it when needed. Setting guidelines for remote work establishes order and helps your team avoid burnout.

Technology: If you want to increase team engagement, it begins with communication. With the right collaboration tools, your team can be in constant contact. This will help them collaborate on projects instantly, improve their workflows and access everything they need to work from anywhere. If you want to motivate your team, you need to provide them with the best resources to achieve company objectives.

Once you have done these three things, here are five additional ways you can increase employee engagement.

Related: Are You Investing in the Latest Tech? Read More

1) Give Them the Best Tools

As we mentioned above, the technologies your team uses will directly impact their level of engagement. With a complete collaboration solution like Microsoft 365, your team will work smarter and faster in a shared workspace. Companies can communicate instantly in Microsoft Teams. They can synchronously edit in Word documents. They can access and share files through the cloud and work towards deadlines thanks to a project management tool. With the latest technology, the way remote teams work together is changing, so give your team the best tools to do their best work.

Related: Bolster Communication with the Right Tools

2) Pay Attention to Every Employee

Most employers believe that their remote team doesn’t want to be bothered by management. The truth is that most remote workers feel disconnected from their team and their supervisors. There are several ways you can show your team that you are invested in them even when they are out of the office. Set up one-on-one meetings through a video conferencing application. Send them prerecorded personalized messages thanking them for a job well done. Give them rewards through your HR platform or a rewards program like Bonusly. Company culture has never been more critical than it is today.

3) Host Social Events

Even when your entire workforce is working from home, you can still have a fun office environment. Communication tools can increase productivity, but they can also offer several fun and unique ways to engage in team-building exercises together. With video conferencing tools, you can host lunch-and-learns, office happy hours, holiday parties or coffee breaks. Take these virtual social events to the next level by sending everyone a gift card to use for the event. There are endless options to increase engagement outside of the typical workday. Let your team choose an activity and then put their plan into action.

Related: How Does Your Remote Team Collaborate?

4) Help Them Grow

Successful companies create a culture that fosters continuous development. With the right coaching and training initiatives, your workforce will build the skills they need to do their best work. Furthermore, your organization will benefit because your employees know that you believe in their potential. Fortunately, with the right technologies, you don’t need a huge budget to develop meaningful training programs for your team that increase engagement. Create training courses and offer e-learning programs in your cloud platform. Encourage your employees to create cross-training videos. Promote professional development courses and reward your team for obtaining credentials.

How an MSP Can Help

Technology will continue to play a crucial role in employee engagement for years to come. Whether your team is in the office, working remote part-time or all the time, the smartest companies will continue to find ways they increase productivity, improve work quality and deliver the best client satisfaction they can. A driving force to accomplishing all of these things is workforce motivation. Download the Ultimate Guide to Empowering Your Remote Team and learn how to increase employee engagement today.

Dec 04

Are You Missing These Essentials for 2021?

The stage has been set for the professional world in 2021. Some companies have returned their staff to the office, while others plan to keep employees working remotely. In both situations, these organizations need reliable communications and collaboration solutions. With the right technologies in place, you can have the option to do whatever suits your business needs, plus experience the added benefits these technologies offer.

If you’re unsure where to begin, a trusted managed service provider (MSP) partner can help you wrap your head around the tech that best satisfies your needs and complements your bottom line. Invest in your communications and collaboration technology and prepare your company right for the new year.

Communications Q&A

Will your current technology adequately support your staff? Nearly all businesses struggled this year in finding workable solutions to moving their employees to remote work. Moreover, organizations that returned to the office found they couldn’t keep up with their client’s remote communication demands. If you aren’t sure where your communications and collaboration tech stands, consider these common questions and answers:

Q: How can I best communicate with my staff and clients?
A: A reliable VoIP solution will keep you in touch with everyone via video or voice over the internet.

Q: What’s the best cloud collaboration solution?
A: Microsoft’s SharePoint can become your secure collaboration and file storage hub.

Q: Can I keep my vital files and data protected?
A: Cybersecurity software like two-step authentication, VPNs and firewalls can keep your data protected no matter where it’s accessed.

Set your team up for success and expand your business when you get the communications and collaboration software you need.

Upgrade Your Tech, Decrease Downtime

The technology that enables you to have a remote staff has hidden benefits. These communications and collaboration solutions help mitigate downtime because they allow your team and data to remain useful, even when your primary office location or the tech within it have issues.

In a recent study by The Business Journals, they found the primary causes of downtime were caused by:

  • Hardware failures
  • Power or internet outages
  • Cybersecurity threats

With these vital technologies you invested in for remote work, you can also avoid these threats. Don’t let a natural disaster, cyberattack or other catastrophic event hurt your company’s success. Maximize your assets’ potential with guidance from your MSP.

CaaS Can Tie IT Together

The potential for these tools to benefit your organization is great, but if you aren’t sure where to find them or how to best use them, it could become more of a headache than it’s worth. Fortunately, you can keep your mind at ease and still get all of the benefits with CaaS or communications as a service.

Let an expert team of technology professionals plan, deploy and maintain your communications and collaboration technologies. This way, you can set your focus on growing your business backed by the right tools. With an MSP by your side, you can be sure all of your technology needs are met and then some.

We Have the Answers You Want

A solid communications and collaboration solution will set you up for success into 2021. Let us provide the CaaS you need so you can succeed in your day-to-day. We have the industry knowledge and experience to provide dependable IT solutions and services to your company.

Meet with us today so we can get started.

Nov 02

The Benefits of Communications as a Service

Every business leader searches for proven methods to improve their team’s ability to work together. A harmonious work environment allows for better quality work to be completed with greater efficiency. With the right tools in place, your team’s ability to communicate and collaborate increases exponentially – and it can be done without interrupting anyone’s daily responsibilities.

Communications as a Service (CaaS) is your ticket to ride the fastest means of transport to industry-leading communications and collaboration technology. Discover how partnering with an expert team will make your business work better with little to no downtime.

Some Things Never Change

Not everyone has a clear picture of what their business will look like this time next year. But certain aspects of your workday will still be around. Meetings aren’t going anywhere, and no matter if they happen in person, over video or conference call, you need the right technology to facilitate them all.

It’s a safe bet your employees won’t attend these meetings empty-handed either. With a holistic cloud solution, spreadsheets, PDFs and general documents of text can be securely shared over multiple devices in different locations.

With CaaS, reliable communications and collaboration technologies are at your fingertips. Give your team the ability to work together, no matter where they are located.

The Go-To Solution

The industry gold standard for internal and external communications for all great companies is the Microsoft Office suite. If your first thought goes to Excel and PowerPoint, then you’re missing out on the genuine advantages of this software.

Microsoft Office provides integrated solutions that connect the content and number-crunching programs you need with the most modern cloud technologies and reliable communications solutions. Introducing the two communications and collaboration standards:

  • With SharePoint, you can securely access, store, organize and share your documents from anywhere an internet connection is present.
  • Through Microsoft Teams, you will enjoy reliable direct messaging, video chat and internet phone in a single program.

Both platforms are a must for any organization searching for the best way to connect their team, be it remotely and in the office. But you don’t have to set them up on your own to get the workflow you want.

Let the Experts Handle It

Why worry about juggling your responsibilities and distracting your team with a complex data migration and new software? When you find a dependable technology partner, your company can get the communications and collaboration tech it needs without changing its daily operations. With CaaS, it’s very simple.

Your CaaS provider will meet with you to understand your goals and pain points so they can set you up with the workable solution you want with little to no downtime.

Let Us Provide Your CaaS

No matter what you have planned for the new year, a solid communications and collaboration solution will be the foundation on which you can build your success. We have the industry knowledge and experience to provide dependable CaaS to your company and support it as you grow.

Meet with us today so we can serve your communications and collaboration needs.

Sep 29

Improving Collaboration to Improve Productivity

Team collaboration has never faced more challenges than the present day. Due to the COVID-19 pandemic, many businesses closed their doors. Others were required to move online and rely on remote capabilities. It’s easy for employees to feel disconnected when they’re anywhere from six feet to thousands of miles apart.

Businesses can keep their workforce closely connected by maximizing the latest technologies, tools and applications to enhance collaboration between team members. Let’s discuss the impact that new technologies can have on organizational productivity in 2020.

What’s Zoom?

A year ago, you may have asked this question, but today, you’re probably familiar with Zoom. Businesses have moved to virtual conference rooms offered by Zoom and Skype because they allow their entire staff to collaborate like never before. Video conferencing software not only personalizes the virtual meeting experience with live video chats, but it also enables instant messaging between team members, screen-share and recording capabilities, among other helpful features. When people can’t sit in the same conference room, video conferencing technology gives colleagues an outlet to connect, collaborate and improve their work culture.

My Apps Can Do That?

Most people are extremely familiar with Microsoft Office products. What they may not know is that they can take these applications to the next level through integration with a cloud-based system. Microsoft Office 365 offers a convenient, easy-to-use workspace that can be accessed anywhere. Employees can seamlessly access shared worksheets, utilize online storage space and get the most out of productivity applications that enable simultaneous collaboration. With Microsoft Office 365, your team can work smarter, more efficiently and stay connected thanks to innovative collaborative tools.

Why Do I Need a Chat Room?

You may think that a workplace chatroom would pose as a distraction to your team. The truth is that group chatrooms can increase productivity. When the physical workspace is compromised during a pandemic, businesses can move their communication and collaborative efforts to a centralized, virtual workspace where employees can connect in seconds. Business communication applications like Microsoft Teams and Slack allow employees to share files, communicate through group chats or video conferencing tools and collaborate easier. You can connect your favorite apps, create automated workflows, schedule calendar events and work together more efficiently.

Although businesses in every industry have faced many challenges in 2020, one lesson we have all learned is that business-related technology is no longer a luxury — it’s a necessity. With the “new normal,” companies that adapt and evolve through innovative communication tools will continue to thrive in the future. The newest technologies can increase collaboration, which in turn, will increase operational productivity. Contact our team of experts today to get IT support that can connect your team from anywhere.

Get connected remotely. Contact us to get started.

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