IT Help Desk as a Service

Get Answers to Your Tech Challenges

Experts Are a Call or Click Away

When your computer goes down, you have a technician on speed dial – but the bill you get feels worse than the original problem. And that’s if your go-to person answers the phone at all. Finding a reliable, reachable and friendly source to answer your IT questions and resolve your issues is no easy task.

Our IT help desk as a service (HDaaS) makes Twin Networks your one-stop shop for technology assistance. When you partner with us, we answer calls and emails promptly, even after hours. We address your problem and get you back to work – and, if all else fails, we’ll find someone else with the answer. Plus, whether you call us 10 times or 100, you’re covered by our monthly HDaaS fee. Escape the break/fix cycle and get a team of experts worthy of your speed dial.

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Here’s What You Get with IT Help Desk as a Service (HDaaS):

Fast Response Time | Don’t call a technician who may or may not have time for you. We know you, we know your systems and our response and resolution deadlines are detailed ahead of time in our legally-binding service level agreements.

Friendly Service | No one wants to feel dumb (or condescended to) when they ask for help. We explain the problem and solution in easy-to-understand terms and teach you practical IT tips to avoid the same issue in the future.

Third-Party Management | If we need to get vendors or other relevant parties involved to resolve a ticket, we’ll jump on the phone ourselves and explain the situation. We’ll be your single point of contact, so you can focus on more important things.

Reliable Expense | Emergency calls add up quickly. No matter how many times you need us in a month, your subscription fee will cover it. Plus, our quick response means less impact on your finances through unplanned downtime.

Our Other Managed IT Services

Desktop as a Service

Infrastructure as a Service

Backup as a Service

Business Continuity as a Service

Security as a Service

Disaster Recovery as a Service

Software as a Service

Our Results Speak for Themselves:

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John Doe, CEO

2018-09-19T15:34:23+00:00

John Doe, CEO

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https://twinnetworks.com/testimonials/testimonial-1/

Jane Doe, CEO

2018-09-19T15:39:53+00:00