In plain language: what we collect, why we collect it, what we do with it, and how to ask us to stop.
This site is operated by Twin Networks Inc., a managed technology services firm headquartered in Centerbrook, Connecticut. When this policy says "we," "us," or "our," we mean Twin Networks Inc.
This policy explains how we handle personal information collected through twinnetworks.com, our email correspondence, and the initial consultations we conduct with prospective clients. It does not govern the data we process on behalf of our clients under a separate engagement agreement — that data is handled per the terms of that agreement and applicable regulations (HIPAA BAAs, SEC Reg S-P, and the like).
We try to collect as little as possible, and only what we need.
We do not sell personal information. We do not "rent" it to marketers. We do not use it to train third-party AI models.
We share personal information only with service providers who help us operate the business, and only to the extent they need it for their work on our behalf. These include:
Each of these is bound by a written agreement limiting their use of your data to the services they provide to us. We may also disclose information if required by law, court order, or to protect the rights, safety, or property of Twin Networks, our clients, or others.
We keep personal information only as long as we need it for the purpose we collected it for, or as long as we're required to by law — whichever is longer. If you haven't engaged with us in four years and aren't on an active subscription list, we'll typically delete your contact record.
Depending on where you live, you may have the right to:
To exercise any of these rights, email us at privacy@twinnetworks.com and we'll respond within thirty days. You won't need to fill out a form or prove a hardship — just ask.
This site uses a small number of cookies: one to remember your session, one for aggregated analytics, and one to remember whether you've already dismissed a notice. We do not use third-party advertising cookies, retargeting pixels, or social-sharing trackers that report back to their platforms.
You can clear or block cookies in your browser settings. The site will still work.
We take technical and organizational measures appropriate to a firm whose whole business is technology stewardship: encryption in transit and at rest, MFA on every administrative system, least-privilege access controls, regular vulnerability testing, and the same quarterly third-party audit we require of our clients. No system is perfectly secure; if we ever have an incident affecting your information, we'll notify you and the appropriate regulators in the timeframes required by law.
This site is for professionals. We don't knowingly collect information from children under 16. If you believe we have, please contact us and we will delete it.
If we make material changes, we'll update the date at the top of this page and, where appropriate, notify the people in our contact records. Small clarifications may be made without notice.
Questions, requests, or concerns:
Twin Networks Inc.
Attn: Privacy
Centerbrook, Connecticut
Email: privacy@twinnetworks.com
Phone: (860) 399-1244